I was transported by Trauma Star air ambulance. I am a Monroe County residents. Why did I get a bill?

A statement is sent out to every patient transported by Trauma Star along with an application for the Monroe County Resident Trauma Star Fee Waiver (PDF). This must be completed and returned to us to write off any out-of-pocket expenses for qualifying Monroe County residents.

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1. I was transported by Trauma Star air ambulance. I am a Monroe County residents. Why did I get a bill?
2. Do I qualify for the Monroe County Resident Trauma Star Fee Waiver?
3. Do I have to sign up for the Monroe County Resident Trauma Star Fee Waiver before transportation?
4. I am NOT a Monroe County resident. How much is the cost of transport?